Stay connected at home and abroad

Enjoy the same great service home and abroad at affordable prices through 200+international networks worldwide

What you need to know before you start travelling

Prepay customers

Most phones will automatically connect to a preferred network and start roaming when switched on in the visited country. If this does not happen Go to settings> Mobile Data > and select Data roaming as “ON”

Postpay customers

  • Post pay customers need to activate roaming service before leaving the country. Simply dial *444# or *456#, select Global Connect and follow the prompts to “Activate Roaming Service”.
  • Corporate PostPay customers will be required to contact their account manager for roaming activation.
  • Should you forget to activate roaming on your PostPay line before leaving the country (Kenya) Send mail to advantage@safaricom.co.ke for roaming activation?

NB: - No deposit is required to activate roaming on both PrePay and PostPay

Traveling to the US? See below requirements before leaving the country

  • Have a VoLTE enabled handset (check if your handset is VoLTE enabled from www.safaricom.co.ke/VoLTE )
  • Ensure that your handset has been upgraded with the latest software provided by your handset manufacturer by checking under settings -> Software update
  • Ensure that you are using a 4G SIM and you’re calling on 4G network. Dial *444# >Is my SIM 4G enabled to check if your simcard is 4G
  • Verify that the VoLTE voice calling feature has been enabled on your smartphone. For Android users: The “HD/VoLTE” icon will be shown on the top bar of the screen.

Android

Settings>Mobile>Mobile Data options>Voice and Data> Tap and toggle VoLTE on.

IOS

Under Settings.>Mobile Data.>Mobile Data Options> Press Voice & Data>Press the indicator next to "VoLTE" to turn the function on or off.

  • Ensure you have sufficient airtime or credit limit (postpay).
  • To enjoy cheaper rates while roaming dial *444#>select Global connect to purchase roaming bundles see https://roaming.safaricom.co.ke/index.php/home for more details.

Unable To Connect to a Network while roaming?

  • Check your phone settings: Ensure that your phone’s roaming option is enabled. Sometimes, it might be disabled by default, so you’ll need to activate it manually: Settings→Cellular→Cellular Data Options→Roaming Data→on/off
  • Restart your phone or enable and disable the airplane mode: Restarting and resetting your phone’s connection can help resolve temporary network issues and refresh your device’s connection.
  • Switch network modes: Try changing your network mode from 5G to 4G or vice versa. Sometimes, certain networks or areas have better coverage on specific mode settings: Settings→Cellular→Cellular Data Options→Voice& Data→5G only/5G Auto/LTE/3G
  • Change network selection mode: The preferred way is to have a phone on “Auto” mode., if your phone is not connecting to any network please try selecting a network manually.

Android

Go to settings on your phone > Wireless and networks > mobile network > Data roaming >Select preferred network from the list of networks presented to you.

IPHONE

Settings > Mobile Service > SIM card > Network Selection > Disable "Automatic" so that the phone searches for network and you select the appropriate partner.

Turn off automatic updates to minimize data charges

  • On Iphone: Go to settings>General>Background App Refresh> and turn Background App Refresh to Off
  • On Android: Go to settings>Apps & notifications> App notifications> Notifications>Disable all App notifications

Enjoy great rates in 200+ destinations

From Ksh. 5/= per mb

About Safaricom roaming

This is a service that allows you to use your local number in different parts of the world as if you are in Kenya. The goal is to ensure that you access the same services that you subscribe to at home when you are abroad or in a different geographic range. Safaricom roaming is accessible to both PostPay and PrePay customers.

Daima Service

About Daima Service

The Daima Service aims at giving Safaricom subscribers an opportunity to extend their line’s lifecycle for a duration of time under the available options.

Why Safaricom Roaming

Enjoy the best of our voice, SMS, and Data from anywhere you are in the globe

Roam More, Worry Less

Safaricom Roaming

From Ksh. 10/= per minute

Enjoy the same, great services when abroad

We ensure millions of mobile customers and devices connect in virtually every country of the world. With more than 200 mobile operators including some of the world’s top players using our services, you can be assured of excellent roaming services.

Calling abroad shouldn’t be a hassle

Safaricom Roaming

Check international calling rates

Call anywhere in the world from Kenya

Stay in touch with friends and family anywhere in the world conveniently from our network. You can also enjoy special bundles to make calls to USA, Canada and India for as low as Ksh. 20/-

Dial *444# to get started
Find out more

What most people ask about roaming

Roaming is a service that enables Safaricom mobile subscribers to automatically make and receive voice calls, send text messages and use mobile data or access other services when travelling outside Kenya, by means of using a visited network.

Prepaid

Most phones will automatically connect to a preferred network and start roaming when switched on in the visited country. If this does not happen Go to settings> Mobile Data > and select Data roaming as “ON”

Postpaid

Post pay customers need to activate roaming service before leaving the country. Simply dial *200# or *456#, follow the prompts and select “Activate Roaming Service”. Coperate PostPay customers will be required to contact their account manager for roaming activation. No deposit is required to activate roaming on both PrePay and PostPay

Send mail to advantage@safaricom.co.ke should you forget to activate roaming on your PostPay line before leaving the country (Kenya)

 

To call home (Kenya) when roaming: Dial + 254 followed by the desired number, e.g. Safaricom mobile number, dial +254 7xxxxxxxx

Call any destination within the country you are visiting by simply dialing the relevant area code followed by the phone number.

Once you turn off data roaming, you won't have access to mobile data when outside Kenya. Normal text messages and voice calls don't use data

Roaming Bundles allow you to enjoy discounted rates on outgoing calls, incoming calls, outgoing SMS, and Data in selected destinations and partner networks

Bundles will only be used or consumed when roaming on Safaricom partner networks

Simply use Zuri chat on the roaming website to contact Safaricom customer care or dial the PrePay Customer care number via +254 7222 002 100.You will be charged the applicable rate indicated in the tariff schedule i.e. the rate applicable to calls made back home (to Safaricom)

You can use STK, USSD *334# and M-PESA or Safaricom App.

Roaming customers will be charged from airtime, credit limit or Postpay bundles whenever they use STK for M-PESA transactions.

Roaming SMS charges will apply for send money, balance query/Menu update requests, pay bill, till payments and/or any other STK request originating from the handset.

Prepaid customers with insufficient airtime will be unable to transact using M-PESA STK option. They will get the notification: “M-PESA transaction cannot be completed due to insufficient airtime. Dial *334# or use M-PESA/Safaricom App to avoid roaming SMS charges for M-PESA transactions”.

This is a service that allows Safaricom subscribers to call other phone users in different parts of the world

The service is activated by default, all you need to do is to dial “+”, followed by the country code and then the phone number

This product allows Safaricom customers to make international calls at lower in-bundle rates.

The bundle is available for both PrePay and PostPay Safaricom subscribers and can be accessed by dialing *100#, *200# respectively then selecting “Products and Services” followed by “International Calling”

International calling bundles cannot be used for making local calls