Roaming is a service that enables Safaricom mobile subscribers to automatically make and receive voice calls, send text messages and use mobile data or access other services when travelling outside Kenya, by means of using a visited network.
Most phones will automatically connect to a preferred network and start roaming when switched on in the visited country. If this does not happen Go to settings> Mobile Data > and select Data roaming as “ON”
Post pay customers need to activate roaming service before leaving the country. Simply dial *200# or *456#, follow the prompts and select “Activate Roaming Service”. Coperate PostPay customers will be required to contact their account manager for roaming activation. No deposit is required to activate roaming on both PrePay and PostPay
Send mail to firstname.lastname@example.org should you forget to activate roaming on your PostPay line before leaving the country (Kenya)
To call home (Kenya) when roaming: Dial + 254 followed by the desired number, e.g. Safaricom mobile number, dial +254 7xxxxxxxx
Call any destination within the country you are visiting by simply dialing the relevant area code followed by the phone number.
Once you turn off data roaming, you won't have access to mobile data when outside Kenya. Normal text messages and voice calls don't use data
Roaming Bundles allow you to enjoy discounted rates on outgoing calls, incoming calls, outgoing SMS, and Data in selected destinations and partner networks
Bundles will only be used or consumed when roaming on Safaricom partner networks
Simply use Zuri chat on the roaming website to contact Safaricom customer care or dial the PrePay Customer care number via +254 7222 002 100.You will be charged the applicable rate indicated in the tariff schedule i.e. the rate applicable to calls made back home (to Safaricom)
You can use STK, USSD *334# and M-PESA or Safaricom App.
Roaming customers will be charged from airtime, credit limit or Postpay bundles whenever they use STK for M-PESA transactions.
Roaming SMS charges will apply for send money, balance query/Menu update requests, pay bill, till payments and/or any other STK request originating from the handset.
Prepaid customers with insufficient airtime will be unable to transact using M-PESA STK option. They will get the notification: “M-PESA transaction cannot be completed due to insufficient airtime. Dial *334# or use M-PESA/Safaricom App to avoid roaming SMS charges for M-PESA transactions”.
This is a service that allows Safaricom subscribers to call other phone users in different parts of the world
The service is activated by default, all you need to do is to dial “+”, followed by the country code and then the phone number
This product allows Safaricom customers to make international calls at lower in-bundle rates.
The bundle is available for both PrePay and PostPay Safaricom subscribers and can be accessed by dialing *100#, *200# respectively then selecting “Products and Services” followed by “International Calling”
International calling bundles cannot be used for making local calls