Enjoy the same great services when abroad
Keep your connections going as you roam the world with affordable rates and trusted service by more than 200+ mobile operators.
Dial *100# or*200# to get startedAvailable Data Bundle Plans
Charges
PostPay partners
PrePay partners
Data
Calling Belarus from Kenya will cost you:
Calls from Kenya
Ksh 35/min
Roaming Data Bundles
To buy a Roaming Bundle, dial *100# or *200# and select ‘Products & Services’. Select ‘Safaricom Roaming’ and buy any of the bundles below.
Lite Bundles
Select bundles can be used while roaming in Ghana, South Africa, Netherlands and China.
Kes 225
20MB Data
Valid for 24HRS
Kes 1,100
100MB Data
Valid for 7 DAYS
Kes 5,200
500MB Data
Valid for 30 DAYS
Heavy Bundles
Select bundles can be used while roaming in Ghana, South Africa, Netherlands and China.
Kes 550
50MB Data
Valid for 24HRS
Kes 2,100
Valid for 24 Hrs
200MB Data
Valid for 7 DAYS
Kes 10,300
Valid for 24 Hrs
1000MB Data
Valid for 30 DAYS
Vodafone Bundles
Select bundles can be used while roaming in Albania, Czech Republic, Germany, Greece, Hungary, Ireland, Italy, Malta, New Zealand, Portugal, Romania, Spain, Netherlands, Turkey, UK and Ghana.
Kes 200
Valid for 24 Hrs
10mins Calls, 10MB
Data and 10 SMSs
Valid for 24HRS
Vodacom Bundles
Select bundles can be used while roaming in DRC Congo, Lesotho, Mozambique, Tanzania and South Africa.
Kes 200
Valid for 24 Hrs
10mins Calls, 10MB
Data and 10 SMSs
Valid for 24HRS
What you need to know before you start travelling
Prepay customers
Your account is already activated to allow roaming provided you have sufficient airtime
Postpay customers
To activate roaming, simply dial *200# or *456# before leaving Kenya. Corporate PostPay customers contact your account manager for roaming activation
Most phones will automatically switch to the strongest available network.
To select preferred network:
Go to settings on your phone > Wireless and networks > mobile network > Data roaming >Select preferred network from the list of networks presented to you
Turn off automatic updates to minimize data charges
- On Iphone: Go to settings>General>Background App Refresh> and turn Background App Refresh to Off
- On Android: Go to settings>Apps & notifications> App notifications> Notifications>Disable all App notifications
One Network Area Rates
Travel right with One Network Area Rates
This service allows Safaricom customers in Uganda, Rwanda and South Sudan to receive calls absolutely free on all partner networks.
Keep in touch with loved ones and your professional network like you never left.
Share while there with data roaming
Enjoy same great services when abroad
Browse for as low as KES 14/ per MB in zone 1 countries (Ghana, South Africa, Netherlands and China).
What most people ask about
roaming with Safaricom
Roaming is a service that enables Safaricom mobile subscribers to automatically make and receive voice calls, send text messages and use mobile data or access other services when travelling outside Kenya, by means of using a visited network.
Prepaid
Most phones will automatically connect to a preferred network and start roaming when switched on in the visited country. If this does not happen Go to settings> Mobile Data > and select Data roaming as “ON”
Postpaid
Post pay customers need to activate roaming service before leaving the country. Simply dial *200# or *456#, follow the prompts and select “Activate Roaming Service”. Coperate PostPay customers will be required to contact their account manager for roaming activation. No deposit is required to activate roaming on both PrePay and PostPay
Send mail to advantage@safaricom.co.ke should you forget to activate roaming on your PostPay line before leaving the country (Kenya)
To call home (Kenya) when roaming: Dial + 254 followed by the desired number, e.g. Safaricom mobile number, dial +254 7xxxxxxxx
Call any destination within the country you are visiting by simply dialing the relevant area code followed by the phone number.
Once you turn off data roaming, you won't have access to mobile data when outside Kenya. Normal text messages and voice calls don't use data
Roaming Bundles allow you to enjoy discounted rates on outgoing calls, incoming calls, outgoing SMS, and Data in selected destinations and partner networks
Bundles will only be used or consumed when roaming on Safaricom partner networks
Simply use Zuri chat on the roaming website to contact Safaricom customer care or dial the PrePay Customer care number via +254 7222 002 100.You will be charged the applicable rate indicated in the tariff schedule i.e. the rate applicable to calls made back home (to Safaricom)
You can use STK, USSD *334# and M-PESA or Safaricom App.
Roaming customers will be charged from airtime, credit limit or Postpay bundles whenever they use STK for M-PESA transactions.
Roaming SMS charges will apply for send money, balance query/Menu update requests, pay bill, till payments and/or any other STK request originating from the handset.
Prepaid customers with insufficient airtime will be unable to transact using M-PESA STK option. They will get the notification: “M-PESA transaction cannot be completed due to insufficient airtime. Dial *334# or use M-PESA/Safaricom App to avoid roaming SMS charges for M-PESA transactions”.