Enjoy the same great services when abroad
Keep your connections going as you roam the world with affordable rates and trusted service by more than 200+ mobile operators.
Dial *100# or*200# to get startedAvailable Data Bundle Plans
Charges
PostPay partners
PrePay partners
Data
Calling Belarus from Kenya will cost you:
Calls from Kenya
Ksh 35/min
Roaming Data Bundles
To buy a Roaming Bundle, dial *100# or *200# and select ‘Products & Services’. Select ‘Safaricom Roaming’ and buy any of the bundles below.
Lite Bundles
Select bundles can be used while roaming in Ghana, South Africa, Netherlands and China.
Kes 225
20MB Data
Valid for 24HRS
Kes 1,100
100MB Data
Valid for 7 DAYS
Kes 5,200
500MB Data
Valid for 30 DAYS
Heavy Bundles
Select bundles can be used while roaming in Ghana, South Africa, Netherlands and China.
Kes 550
50MB Data
Valid for 24HRS
Kes 2,100
Valid for 24 Hrs
200MB Data
Valid for 7 DAYS
Kes 10,300
Valid for 24 Hrs
1000MB Data
Valid for 30 DAYS
Vodafone Bundles
Select bundles can be used while roaming in Albania, Czech Republic, Germany, Greece, Hungary, Ireland, Italy, Malta, New Zealand, Portugal, Romania, Spain, Netherlands, Turkey, UK and Ghana.
Kes 200
Valid for 24 Hrs
10mins Calls, 10MB
Data and 10 SMSs
Valid for 24HRS
Vodacom Bundles
Select bundles can be used while roaming in DRC Congo, Lesotho, Mozambique, Tanzania and South Africa.
Kes 200
Valid for 24 Hrs
10mins Calls, 10MB
Data and 10 SMSs
Valid for 24HRS
What you need to know before you start travelling
Prepay customers
Most phones will automatically connect to a preferred network and start roaming when switched on in the visited country. If this does not happen Go to settings> Mobile Data > and select Data roaming as “ON”
Postpay customers
- Post pay customers need to activate roaming service before leaving the country. Simply dial *444# or *456#, select Global Connect and follow the prompts to “Activate Roaming Service”.
- Corporate PostPay customers will be required to contact their account manager for roaming activation.
- Should you forget to activate roaming on your PostPay line before leaving the country (Kenya) Send mail to advantage@safaricom.co.ke for roaming activation?
NB: - No deposit is required to activate roaming on both PrePay and PostPay
Traveling to the US? See below requirements before leaving the country
- Have a VoLTE enabled handset (check if your handset is VoLTE enabled from www.safaricom.co.ke/VoLTE )
- Ensure that your handset has been upgraded with the latest software provided by your handset manufacturer by checking under settings -> Software update
- Ensure that you are using a 4G SIM and you’re calling on 4G network. Dial *444# >Is my SIM 4G enabled to check if your simcard is 4G
- Verify that the VoLTE voice calling feature has been enabled on your smartphone. For Android users: The “HD/VoLTE” icon will be shown on the top bar of the screen.
Android
Settings>Mobile>Mobile Data options>Voice and Data> Tap and toggle VoLTE on.
IOS
Under Settings.>Mobile Data.>Mobile Data Options> Press Voice & Data>Press the indicator next to "VoLTE" to turn the function on or off.
- Ensure you have sufficient airtime or credit limit (postpay).
- To enjoy cheaper rates while roaming dial *444#>select Global connect to purchase roaming bundles see https://roaming.safaricom.co.ke/index.php/home for more details.
Unable To Connect to a Network while roaming?
- Check your phone settings: Ensure that your phone’s roaming option is enabled. Sometimes, it might be disabled by default, so you’ll need to activate it manually: Settings→Cellular→Cellular Data Options→Roaming Data→on/off
- Restart your phone or enable and disable the airplane mode: Restarting and resetting your phone’s connection can help resolve temporary network issues and refresh your device’s connection.
- Switch network modes: Try changing your network mode from 5G to 4G or vice versa. Sometimes, certain networks or areas have better coverage on specific mode settings: Settings→Cellular→Cellular Data Options→Voice& Data→5G only/5G Auto/LTE/3G
- Change network selection mode: The preferred way is to have a phone on “Auto” mode., if your phone is not connecting to any network please try selecting a network manually.
Android
Go to settings on your phone > Wireless and networks > mobile network > Data roaming >Select preferred network from the list of networks presented to you.
IPHONE
Settings > Mobile Service > SIM card > Network Selection > Disable "Automatic" so that the phone searches for network and you select the appropriate partner.
Turn off automatic updates to minimize data charges
- On Iphone: Go to settings>General>Background App Refresh> and turn Background App Refresh to Off
- On Android: Go to settings>Apps & notifications> App notifications> Notifications>Disable all App notifications
One Network Area Rates
Travel right with One Network Area Rates
This service allows Safaricom customers in Uganda, Rwanda and South Sudan to receive calls absolutely free on all partner networks.
Keep in touch with loved ones and your professional network like you never left.
Share while there with data roaming
Enjoy same great services when abroad
Browse for as low as KES 14/ per MB in zone 1 countries (Ghana, South Africa, Netherlands and China).
What most people ask about
roaming with Safaricom
Roaming is a service that enables Safaricom mobile subscribers to automatically make and receive voice calls, send text messages and use mobile data or access other services when travelling outside Kenya, by means of using a visited network.
Prepaid
Most phones will automatically connect to a preferred network and start roaming when switched on in the visited country. If this does not happen Go to settings> Mobile Data > and select Data roaming as “ON”
Postpaid
Post pay customers need to activate roaming service before leaving the country. Simply dial *200# or *456#, follow the prompts and select “Activate Roaming Service”. Coperate PostPay customers will be required to contact their account manager for roaming activation. No deposit is required to activate roaming on both PrePay and PostPay
Send mail to advantage@safaricom.co.ke should you forget to activate roaming on your PostPay line before leaving the country (Kenya)
To call home (Kenya) when roaming: Dial + 254 followed by the desired number, e.g. Safaricom mobile number, dial +254 7xxxxxxxx
Call any destination within the country you are visiting by simply dialing the relevant area code followed by the phone number.
Once you turn off data roaming, you won't have access to mobile data when outside Kenya. Normal text messages and voice calls don't use data
Roaming Bundles allow you to enjoy discounted rates on outgoing calls, incoming calls, outgoing SMS, and Data in selected destinations and partner networks
Bundles will only be used or consumed when roaming on Safaricom partner networks
Simply use Zuri chat on the roaming website to contact Safaricom customer care or dial the PrePay Customer care number via +254 7222 002 100.You will be charged the applicable rate indicated in the tariff schedule i.e. the rate applicable to calls made back home (to Safaricom)
You can use STK, USSD *334# and M-PESA or Safaricom App.
Roaming customers will be charged from airtime, credit limit or Postpay bundles whenever they use STK for M-PESA transactions.
Roaming SMS charges will apply for send money, balance query/Menu update requests, pay bill, till payments and/or any other STK request originating from the handset.
Prepaid customers with insufficient airtime will be unable to transact using M-PESA STK option. They will get the notification: “M-PESA transaction cannot be completed due to insufficient airtime. Dial *334# or use M-PESA/Safaricom App to avoid roaming SMS charges for M-PESA transactions”.